1. Introduction

Thank you for choosing thecheckup.co.uk. Please read our refund policy carefully to ensure that you are fully informed about your rights and our obligations.

2. Digital Products

Given the nature of digital content that can be immediately downloaded and used, we do not generally offer refunds once the order is confirmed and the product has been sent. As our store sells exclusively digital download products, this policy is strict in order to protect our intellectual property.

3. Exceptional Circumstances

Exceptions to our refund policy can be considered under the following circumstances:

• The digital download failed to deliver or there was an error in the download process which is proven to be our fault.
• The content is significantly different from the description or preview (if available).
• There are technical problems with the product that prevent it from working as described and no solution can be found within a reasonable timeframe.

4. Refund Process

Should you believe that your situation meets the exceptional circumstances mentioned above, follow these steps:

1. Contact our customer support team at hello@thecheckup.co.uk within 7 days of your purchase.
2. Provide a detailed reason for your refund request and include any supporting evidence (like screenshots, error messages, etc.).
3. Our team will review your request within 5 business days and provide you with feedback.

Please note, if the refund is approved, the amount will be returned to your original payment method within 10 business days.

5. Amendments

We reserve the right to amend this refund policy at any time, and it’s the customer’s responsibility to keep updated with any changes made to this policy.

6. Contact

For any questions or concerns regarding our refund policy, please contact us at hello@thecheckup.co.uk.